Last Updated: 12 August 2026

Oriental Repair (“we”, “us” or “our”) respects your privacy and is committed to protecting the personal data that you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect your personal data when you visit orientalrepair.com.sg, contact us, or engage our appliance repair services.

1. Personal Data We May Collect

When you contact us or request our services, we may collect information such as:

• Your name

• Mobile or telephone number

• Email address

• Service or property address

• Appliance type, brand and repair details

• Information, photographs or videos you provide regarding the appliance or repair issue

• Details submitted through our website, WhatsApp, telephone calls or other communication channels

• Website usage information such as IP address, browser type, device information and pages visited

We only collect information that is reasonably necessary for providing our services, responding to enquiries, operating our website and improving our services.

2. How We Use Your Personal Data

We may collect, use or process your personal data for purposes including:

• Responding to enquiries and service requests

• Arranging appliance inspection, servicing or repair appointments

• Communicating with you regarding your booking or repair

• Providing quotations and service information

• Processing and maintaining service records

• Providing customer support and after-service assistance

• Improving our website, services and customer experience

• Measuring website and advertising performance

• Preventing fraud, misuse or security incidents

• Complying with applicable Singapore laws and regulatory requirements

3. Google Ads, Analytics and Cookies

Our website may use cookies and similar technologies to understand how visitors interact with our website and to measure the effectiveness of our advertising.

We may use third-party services such as Google Ads and Google Analytics. These services may collect information such as your device type, browser, IP address, pages visited and interactions with our website.

This information may be used for website analytics, conversion measurement, advertising performance and remarketing where applicable.

You may control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. WhatsApp and Third-Party Services

Our website may provide links or buttons that allow you to contact us through third-party platforms such as WhatsApp.

When you use these services, your information may also be processed according to the respective third party’s privacy policies and terms.

We encourage you to review the privacy policies of these third-party services.

5. Disclosure of Personal Data

We do not sell or rent your personal data.

Where reasonably necessary, information may be disclosed to service providers, technicians, website or hosting providers, analytics providers, advertising platforms or other parties assisting us in operating our business and providing our services.

We may also disclose information where required or permitted by applicable laws or regulatory authorities.

6. Protection of Personal Data

We take reasonable administrative and technical measures to protect personal data under our control against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Retention of Personal Data

We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required for legitimate business or legal purposes.

When personal data is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

8. Access, Correction and Withdrawal of Consent

You may contact us if you wish to:

• Request access to personal data we hold about you

• Request correction of inaccurate or incomplete personal data

• Withdraw your consent to our collection, use or disclosure of your personal data

• Raise a question or concern regarding how your personal data is handled

Withdrawal of consent may affect our ability to provide certain services where the information is necessary to fulfil your request.

9. Personal Data Protection Act

We aim to handle personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other applicable Singapore laws and regulations.

10. External Websites

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices, security or content of websites operated by third parties.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, website, services or applicable requirements.

The latest version will be published on this page together with the updated date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your personal data is handled, please contact Oriental Repair through the contact details provided on our website:

Oriental Repair
Website: orientalrepair.com.sg